Combining a complete view of customer debt with configurable and streamlined workflows offers financial institutions improved risk management, accelerated and increased recovery rate with quick return on investment.

Increasing the recovery rate

• Staff can “work smarter” on difficult cases. Cases can be automatically allocated to users based on content and level of expertise required, thus maximising the use of experienced staff.
• Company’s efficiency and productivity  rates improve, increasing the numbers of cases handled and amounts received from each case.
• Alert indicators prioritise workload by directing staff towards the most urgent cases.

Improving communication

• Evolan Collection  provides comprehensive and relevant information at every stage in the recovery process.
• The software drives the creation of correspondence with flexible user configurable templates via different media.

Reducing the cost of recovery

• "Key" information is provided to the right person at the right time and stage in the recovery process to ensure that the optimal and most responsive  recovery approach is  taken.
• Individual cases can be transferred instantly between departments without any loss of information.
• The software produces a comprehensive range of documents for both individual cases and mass mailing, increasing efficiency and reducing cost